Refund policy

Returns & Refunds

We hope you love everything you order from Golden & Lovely Co. Because many of our pieces are made especially for you, return eligibility varies by product.

Personalized & Custom Items
Personalized and custom-made items are created specifically for you and are considered final sale. We are unable to accept returns, exchanges, or refunds for personalized items due to incorrect sizing, change of mind, or personalization details entered incorrectly at checkout.

Please carefully review all names, spelling, colors, sizes, and other personalization details before placing your order. Once production has begun, personalized orders cannot be changed or canceled.

If your personalized item arrives damaged, defective, or different from what you ordered due to a production error, please contact us within 7 days of delivery. We will be happy to make it right.

Non-Personalized Items
We accept returns of eligible non-personalized items within 30 days of delivery. Items must be unworn, unused, unwashed, and in their original condition.

To request a return, please contact us before sending your item back. Returns sent without prior authorization may not be accepted.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable.

Refunds
Once your return has been received and inspected, we will notify you of the status of your refund. Approved refunds will be issued to your original payment method. Please allow additional time for your bank or credit card provider to process the refund. If more than 15 business days have passed since we’ve approved your return, please contact us.

Damaged, Defective, or Incorrect Items
If there is a problem with your order, please contact us within 7 days of delivery and include your order number along with clear photos of the item and packaging.

If we confirm that your item arrived damaged, defective, or incorrect, we will work with you to provide an appropriate replacement or refund at no additional cost.

Items That Cannot Be Returned

Personalized or custom-made products; digital products or downloads; gift cards; clearance or items marked “Final Sale”; and items that have been worn, washed, used, altered, or damaged after delivery are not eligible for return.

Exchanges
We do not offer direct exchanges. For eligible non-personalized merchandise, you may return the original item according to this policy and place a new order for the item you would prefer.

European Union 14 day cooling off period
Notwithstanding the return policy above, if merchandise is being shipped into the European Union, you may have the right to cancel or return your order within 14 days of receiving it, without providing a reason.

To qualify for a return under the EU cooling-off period, merchandise must be returned in the condition in which it was received. Customers are responsible for return shipping costs unless otherwise required by applicable law.

The EU 14-day cooling-off period does not apply to personalized, customized, or made-to-order items that are created according to your specifications or clearly personalized for you. These items remain final sale, except where they arrive damaged, defective, incorrect, or where otherwise required by law.

This policy does not limit any other rights you may have under applicable consumer-protection laws.

Return Instructions
Please contact Golden & Lovely Co. before returning any merchandise. We will provide return instructions and the appropriate return address. Please do not return products directly to the manufacturer or print provider unless instructed to do so by us.

Questions?
If you have any questions about your order or whether an item is eligible for return, please contact us. We want you to be delighted with your Golden & Lovely Co. purchase and will do our best to help when something isn't right.