Shipping policy
Shipping Policy
Order Processing
We’re so excited to prepare your order! Processing times vary depending on the type of product ordered.
Personalized and made-to-order items require additional time for production before shipment. Please allow approximately 2–7 business days for production, unless otherwise stated on the product page.
Non-personalized, ready-to-ship items are generally processed within 1–3 business days.
Processing times do not include weekends, holidays, or shipping transit time.
Shipping Rates & Delivery
Shipping rates are calculated and displayed at checkout based on your order, delivery location, and available shipping method.
Estimated delivery times shown at checkout begin after your order has been processed and shipped. Delivery estimates are not guaranteed and may be affected by carrier delays, weather, holidays, or other circumstances outside our control.
Personalized & Made-to-Order Products
Many Golden & Lovely Co. products are created especially for you. Personalized and made-to-order products may be produced and shipped by one of our trusted production partners.
If your order contains multiple items, they may be produced at different locations and arrive in separate packages. You will not be charged additional shipping after your order has been placed because items ship separately.
Once production has begun, personalized orders generally cannot be changed or canceled.
Tracking Your Order
When tracking information is available, you will receive a shipping confirmation email with your tracking details once your order has shipped.
Please allow time for the carrier to update tracking information after your shipping confirmation is sent.
Incorrect Shipping Addresses
Please review your shipping address carefully before completing your purchase.
If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered production or shipped.
Golden & Lovely Co. is not responsible for orders delivered to an incorrect address provided by the customer. Additional shipping charges may apply if an order must be reshipped.
Lost, Delayed, or Damaged Packages
If your tracking information shows that your package is delayed, please allow additional time for the carrier to complete delivery.
If your package appears to be lost, arrives damaged, or you receive an incorrect item, please contact us with your order number and any relevant photos so we can help resolve the issue.
For packages marked as delivered but not received, we recommend first checking around the delivery location, with household members or neighbors, and with the shipping carrier.
International Shipping
International shipping availability and rates are displayed at checkout.
International orders may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country. Unless otherwise stated at checkout, these charges are the responsibility of the customer.
International delivery times may vary due to customs processing and local carrier delays.
Questions About Your Order?
If you have questions about shipping or the status of your order, please contact us and include your order number so we can assist you.